Webb Consulting provides on-line sales and marketing solutions that combine hosted application software and program management services designed to drive revenue and decrease operational costs for our clients. Webb Consulting has been providing professional services and solutions for clients such as 3Com, Cisco, McAfee and Hewlett-Packard, to name a few, for over 12 years.

Webb Consulting's mission is to provide innovative services and solutions that result in WOW customer satisfaction and become a committed extension of our client's work force. Webb Consulting is an IBM Business Partner and has won the prestigious Beacon Award for "Excellence in Partnering" for providing an outstanding total web solution for 3Com Corporation. Webb Consulting also received the GTC West 2003 Best Solution Award.

 

1. Web Development & Site Management
Webb Consulting can help you plan, design, build and manage your Internet and Intranet sites. We're experts when it comes to building sites from the ground up or taking what you have on your current site and improving it, overhauling it, or just recommending a few changes.

Our goal is to ensure that clients receive maximum benefit from their sites. During the design process, we work with clients to plan for rollout, training, support and maintenance. Once implementation is complete, we provide long-term support on a technical and operational level.

A well-managed web site provides a competitive advantage.

• We design creative, interactive web sites that are informative, easy to use and result in a positive user experience.
• Managing your online content is more than maintaining links. We offer complete site management services to include; developing workflow processes, establishing web-publishing standards, and content management.
• We provide web designs that emphasize flexibility and maintainability.

2. Technical and Operations Support
As speed of service increases, the expectations for customer services heighten. Customer service should be friendly, easy to use and solution oriented. Providing a single point of contact will ensure a personal touch and provides reassurance that draws customers back to your site. After all, it is much easier and more cost effective to keep an existing customer than to gain a new one. Webb Consulting provides outstanding online customer support when in-house resources are limited or not available.

Quality customer service is a critical success factor for any e-business site.

 

• The most compelling e-business service we offer is customer support 24 hours a day, 7 days a week.
• We can quickly and reliably transform business processes into online operations.
• Provide database management services utilizing existing vehicles or leveraging tools that we have created.
• Support online programs to build and keep profitable partner and customer relationships.
• Provide statistical reports to measure return on investment, customer support needs, and define service levels.

3. Application Development & Integration
Webb Consulting's alliances with leading technology and service companies help us deliver high performance business solutions. We maintain our alliances through our shared commitment to deliver the highest quality technical solutions to clients around the world. Through project collaboration, business development and articulation of views, we deliver web technologies and solutions that meet the challenges of today and the future.

Designing for the total experience.

 

• Plan, design, and develop web applications that are scalable, easy to use and secure.
• Integrate data sources and third party applications to ensure a seamless user experience.
• We understand the importance of speeding delivery without sacrificing quality, and we have created tools and approaches that let us do both.