Webb Consulting currently has six full-time, front-line support specialists and three second-level technical staff that provide continuous, global, 7 days per week user, server and application coverage for our clients. In addition, Webb Consulting can manage your helpdesk functions for web and online program support.
Webb Consulting also provides hosting services for applications and online tools that we have developed for our clients in Lotus Notes Domino. These applications are hosted on our servers located in Tier 1 Data Centers.
We are able to ensure a high standard of performance, even when experiencing a high volume of traffic or during power outages, as well as, unparalleled security because of the following server setup and Lotus Notes features:
- Multiple Tier 1 bandwidth providers including AT&T, Sprint, Qwest, TimeWarner, UUNET Wiltel and Verio.
- Servers are backed up nightly
- Backup power source
- 24x7 Monitoring & Technical Response
- Firewall Protection
- Virus Protection
- Remotely Anywhere Software (allows Administration over the web)
- Server Monitoring Software - Our monitoring software checks each server every 10 minutes. If our server gets hung up we are automatically notified by pager and e-mail within 10 minutes of occurrence
- Redundant, Fail-over, Load Balancing Servers - If one server goes down or is slow the other server is automatically used as the primary server
- If both servers are up, the servers balance the load of the incoming traffic
- Servers replicate publishing changes almost instantaneously
- We use WebTrends for site statistical reporting
If you are currently a client of Webb Consulting and need assistance, please send an email to: support@webb-consult.com