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Amtelco
1Call Division is dedicated to serving the unique operator and attendant console service needs for healthcare, higher education, and hospitality switchboard operator call centers. 1Call has been and will continue to be the leader in developing, implementing, and maintaining features and technology designed to streamline operator and attendant console communications and services. AMTELCO offers innovative SIP-based solutions for operator and attendant console services. Our focus on SIP stems from our deep history in telephony innovations and development. We have a large staff of development engineers who are constantly striving to advance our solutions for our current and future customers. We hold over 19 patents in technology and applications. Avaya has embraced the SIP protocol and AMTELCO and our 1Call solutions are the perfect fit for Avaya’s SIP platforms. We are focused on current platforms such as Avaya’s SIP Enablement Services paired with Communication Manager as well as Avaya’s new SIP-centric Aura platform. Utilizing SIP with operator services brings opportunities for advancements such as Presence status monitoring, remote and mobile operators, and SIP-based call logging. Combine this with the powerful applications of the AMTELCO 1Call application suite and the result is better operator service with reduced FTE requirements. |
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Intelligent SIP Operator Attendant Console SIP based operator attendant console that combines SIP based phone services with the 1Call application suite. Provides screen-based answer/transfer services, conferencing services, pre-recorded operator greetings, customizable scripted call flows, scripted code call handling, integrated web browser, physician paging, sms text messaging, email messaging, fax messaging, instant messaging, on-call scheduling, appointment scheduling, directory services, HL7 ADT interface for patient directories, web-enabled enterprise scheduling and directory services, full monitoring and reporting.Learn More MiteyMite SIP Softphone SIP based softphone that can be deployed throughout the enterprise enabling users to access SIP based phone services from their PC desktop. Provides screen-based answer/transfer/conferencing services, outbound dialing services, call recording, directory access and lookups for outbound dialing and messaging, instant messaging, and desktop alert notifications for code situations.Learn More |
AMTELCO Releases the Intelligent Soft Agent System with Connectivity to Asterisk® and Other Leading ACDs AMTELCO has released the groundbreaking Intelligent Soft Agent for installation in the call center market. The Soft Agent application is specifically designed for use with Voice Over Internet Protocol (VoIP) based telephone switching systems.Learn More AMTELCO is pleased to announce the new XDS PCI Express T1/E1/J1 Boards! These boards are available in four and eight span configurations. The XDS PCIe T1/E1/J1 boards feature Primary Rate ISDN for both T1 and E1, and selectable 75 ohm/120 ohm E1 interface, or 100 ohm T1 interface.Learn More |
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